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HelpDesk is the most advanced Help Desk ticketing system available. Now you can manage and keep track of your clients' issues within minutes with this powerful Application. Many features are available and every aspect of this Application can be customized. - Easily manage your customer's submitted issues, feedback, replies and more through this ticket management system.
- Create custom fields for each department.
- Integrated CAPTCHA software: setup code length, noise generation, case sensitivty and more.
- Assign staff members to one or more departments, using a set of predefined permissions based on each staff member's attributes.
- Ability to choose whether manual or automatic assignment of tickets to staff members.
- Three ticket priority levels: low, normal, high.
- Sort tickets by date, customer, priority or status.
- Create tickets for your clients.
- Clients can submit tickets without being registered.
- Create custom searches to filter tickets based on your needs, and have the search show up everytime you login.
- Automatically close redundant tickets and issue a notification to the submitter.
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Help Desk Management
